Visible or Invisible · Reader resources
Thank you for buying
Visible or Invisible.
These six interactive companion tools help you put the book into practice.
Choose one, try it with your own work, and take what you learn into your next team discussion. You can fill it in online, save an editable copy to continue later, or print your work and save a PDF to share.
Your six companion tools
Each tool has a different purpose. The descriptions below will help you choose where to begin.
AI Visibility Operating Check
Find gaps in what customers can find and use
Choose one product or product family and one customer question. Compare the information you have with what you find elsewhere, including an AI answer, website, or distributor. Record what differs, is missing, or still needs checking.
Use when a customer may struggle to find an answer, verify it, or get what they need.
Open toolGoverned AI Knowledge System
Capture knowledge others can use
Start with one recurring question or piece of expert knowledge. Capture a useful answer, connect it to its sources, and identify who needs to check it before it is reused.
Use when answers are scattered or depend on people who keep answering the same questions. Your first result is a draft to review.
Open toolA3 Workflow Template
Understand the problem before changing the process
Work through the problem, current state, root cause, future state, owners, and first test. Build a shared view of the work and a change you want to try.
Use when delays, unclear handoffs, or repeated work need attention. You can save your draft and return when test results are available.
Open toolAI Readiness Scorecard
See the gaps to address before expanding AI use
Choose one workflow or process and assess five readiness signals: ownership, trusted information, review, teamwork, and day-to-day use. See where it stands and which areas need attention.
Use whether AI is already involved or you are considering it. You can stop at the results or open the optional follow-up plan.
Open toolSprint-to-Scale Execution Framework
Test a change before extending it
Start with a small test and a record of how the work performs today. Review the results against five conditions, correct what needs work, and stabilize the process before deciding whether to expand one dimension.
Use when you are ready to test a change in daily work. Expansion needs a human decision; completing the worksheet is not approval.
Open toolSeven-Phase Process Flow
See the work and responsibilities across phases
Name up to seven phases for your process. Add the activities, responsible people or teams, and outputs within each phase, then record what must be checked before moving on.
Developed from product development work and adaptable to other processes. Use only the phases you need; empty phases are left out of the printout.
Open toolTake what you learn into your next meeting.
1. Try one real example.Use a customer question, a piece of knowledge, or a process you know. You can leave unanswered items for later.
2. Share what you find.Print your work or save a PDF. Bring it to the people who can help explain the gaps or check the information.
3. Decide what to do next.Discuss what needs checking, who should be involved, and whether you are ready to try a change.
Save a copy you can return to.
To continue editing: use the tool’s save option to download a working copy. Keep that file and reopen it in the same tool when you want to continue.
To read or share: use the print controls to print your work or save a PDF. A PDF is a snapshot of your work; keep the editable working copy too.
Do not rely on leaving a browser tab open. Any browser-saved draft stays in that browser on that device. Check downloaded copies before sharing; they may include the answers and images you added.